Privacy policy

1) Introduction and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about how your personal data is handled when you use our website. Personal data means all data by which you can be personally identified.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Vadim Sohin, GYMRAVER, Alter Güterbahnhof 13a, 22303 Hamburg, Germany, tel.: 015678418539, email: info@gymraver.com. The controller responsible for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

2) Data collection when visiting our website

2.1 If you use our website purely for information purposes, that is, if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to the page server (known as "server log files"). When you access our website, we collect the following data which is technically necessary for us to display the website to you:

The page of our website you visited
Date and time of access
Amount of data sent in bytes
Source/reference from which you reached the page
Browser used
Operating system used
IP address used (where applicable, in anonymised form)

Processing takes place in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is neither passed on nor used in any other way. However, we reserve the right to check the server log files retrospectively should specific indications point to unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (for example orders or enquiries to us), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the string "https://" and the padlock symbol in your browser bar.

3) Hosting & content delivery network

Shopify

For the hosting of our website and the presentation of page content we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify").

Data is additionally transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada.

All data collected on our website is processed on the provider's servers. We have concluded a data processing agreement with the provider which ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to Canada, an adequate level of data protection is guaranteed by an adequacy decision of the European Commission.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies, that is, small text files that are stored on your device. Some of these cookies are automatically deleted again after you close your browser (known as "session cookies"), while others remain on your device for longer and enable page settings to be saved (known as "persistent cookies"). In the latter case, you can find the storage period in the overview of the cookie settings of your web browser.

Where personal data is also processed by individual cookies used by us, the processing takes place in accordance with Art. 6(1)(b) GDPR for the performance of the contract, in accordance with Art. 6(1)(a) GDPR in the case of consent given, or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them, or exclude the acceptance of cookies for certain cases or generally.

Please note that the functionality of our website may be restricted if you do not accept cookies.

5) Contacting us

5.1 Judge.me

For review reminders we use the services of the following provider: Judge.me Ltd., c/o Buckworths, 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB, United Kingdom

Exclusively on the basis of your express consent in accordance with Art. 6(1)(a) GDPR, we transmit your email address and, where applicable, further customer data to the provider so that it can contact you with a review reminder by email.

You can withdraw your consent at any time with effect for the future, either towards us or towards the provider.

We have concluded a data processing agreement with the provider which ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to the provider's location, an adequate level of data protection is guaranteed by an adequacy decision of the European Commission.

5.2 Reviews.io

For review reminders we use the services of the following provider: REVIEWS.io 2020 GmbH, Skalitzer Str. 104, 10997 Berlin, Germany

You can withdraw your consent at any time with effect for the future, either towards us or towards the provider.

We have concluded a data processing agreement with the provider which ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

5.3 Trustpilot

For review reminders we use the services of the following provider: Trustpilot A/S, Pilestræde 58, 1112 Copenhagen, Denmark

You can withdraw your consent at any time with effect for the future, either towards us or towards the provider.

We have concluded a data processing agreement with the provider which ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

5.4 WhatsApp Business

We offer you the option of contacting us via the messaging service WhatsApp provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose we use the "business version" of WhatsApp.

If you contact us via WhatsApp in connection with a specific transaction (for example an order you have placed), we store and use the mobile number you use on WhatsApp and, if provided, your first and last name in accordance with Art. 6(1)(b) GDPR in order to process and respond to your request. On the same legal basis we may ask you via WhatsApp to provide further data (order number, customer number, address or email address) in order to assign your enquiry to a specific transaction.

If you use our WhatsApp contact for general enquiries (for example about our range of services, availability or our website), we store and use the mobile number you use on WhatsApp and, if provided, your first and last name in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in providing the requested information efficiently and promptly.

Your data is always used only to answer your request via WhatsApp. It is not passed on to third parties.

Please note that WhatsApp Business is granted access to the address book of the mobile device we use for this purpose and automatically transfers telephone numbers stored in the address book to a server of the parent company Meta Platforms Inc. in the USA. To operate our WhatsApp Business account, we use a mobile device whose address book contains exclusively the WhatsApp contact details of users who have also contacted us via WhatsApp.

This ensures that every person whose WhatsApp contact details are stored in our address book has already consented, in accordance with Art. 6(1)(a) GDPR, to the transfer of their WhatsApp telephone number from the address books of their chat contacts by accepting the WhatsApp terms of use when first using the app on their device. A transfer of data of users who do not use WhatsApp and/or have not contacted us via WhatsApp is thereby excluded.

For the purpose and scope of data collection and the further processing and use of the data by WhatsApp, as well as your related rights and settings options for protecting your privacy, please refer to the WhatsApp privacy notices: https://www.whatsapp.com/legal/?eea=1#privacy-policy

The processing operations described above may involve data transfers to servers of Meta Platforms Inc. in the USA.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision of the European Commission.

5.5 When you contact us (for example via the contact form or by email), personal data is processed exclusively for the purpose of handling and responding to your request and only to the extent necessary for this.

The legal basis for processing this data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6(1)(b) GDPR. Your data will be deleted once it can be inferred from the circumstances that the matter concerned has been conclusively clarified and provided that no statutory retention obligations prevent this.

6) Data processing when opening a customer account

In accordance with Art. 6(1)(b) GDPR, personal data continues to be collected and processed to the extent required in each case if you provide it to us when opening a customer account. You can find out which data is required to open an account from the input mask of the relevant form on our website.

Your customer account can be deleted at any time by sending a message to the address of the controller stated above. After your customer account has been deleted, your data will be erased, provided that all contracts concluded via the account have been fully performed, no statutory retention periods prevent this and we have no continuing legitimate interest in further storage.

7) Use of customer data for direct marketing

7.1 Subscribing to our email newsletter

If you subscribe to our email newsletter, we will send you regular information about our offers. The only mandatory detail for sending the newsletter is your email address. Providing further data is voluntary and is used to be able to address you personally. For sending the newsletter we use the double opt-in procedure, which ensures that you only receive newsletters once you have expressly confirmed your consent to receive the newsletter by activating a verification link sent to the email address you provided.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR. In doing so we store the IP address assigned by your internet service provider (ISP) as well as the date and time of registration, in order to be able to trace any possible misuse of your email address at a later point in time. The data collected by us when you subscribe to the newsletter is used strictly for the stated purpose.

You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the controller named at the beginning. After you have unsubscribed, your email address will be deleted from our newsletter distribution list without delay, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this in a manner permitted by law and about which we inform you in this policy.

7.2 Sending the email newsletter to existing customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to send you regular offers by email for goods or services from our range that are similar to those already purchased. Pursuant to section 7(3) of the German Act against Unfair Competition (UWG), we do not need to obtain separate consent from you for this. In this respect, the data processing takes place solely on the basis of our legitimate interest in personalised direct marketing in accordance with Art. 6(1)(f) GDPR. If you objected to the use of your email address for this purpose from the outset, we will not send you any emails.

You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the controller named at the beginning. You will only incur transmission costs at basic rates for this. Once we receive your objection, the use of your email address for advertising purposes will cease without delay.

7.3 Klaviyo

Our email newsletters and other promotional email communications are sent via this provider: Klaviyo, Inc., 125 Summer St., Ste 600, Boston, MA 02110, USA

On the basis of our legitimate interest in effective and user-friendly email marketing, we pass on the data provided at registration to this provider in accordance with Art. 6(1)(f) GDPR so that it can handle the sending of emails on our behalf.

Subject to your express consent in accordance with Art. 6(1)(a) GDPR, the provider also carries out a statistical evaluation of the success of email campaigns using web beacons or tracking pixels in the emails sent, which can measure open rates and specific interactions with the content of the newsletter. Device information (for example time of access, IP address, browser type and operating system) is also collected and evaluated, but is not merged with other data sets.

You can withdraw your consent to email tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider which protects the data of our site visitors and prohibits disclosure to third parties.

7.4 Our email newsletters are sent via this provider: Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland.

Data is additionally transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada.

On the basis of our legitimate interest in effective and user-friendly newsletter marketing, we pass on the data you provide when subscribing to the newsletter to this provider in accordance with Art. 6(1)(f) GDPR so that it can handle the sending of the newsletter on our behalf.

Subject to your express consent in accordance with Art. 6(1)(a) GDPR, the provider also carries out a statistical evaluation of the success of newsletter campaigns using web beacons or tracking pixels in the emails sent, which can measure open rates and specific interactions with the content of the newsletter. Device information (for example time of access, IP address, browser type and operating system) is also collected and evaluated, but is not merged with other data sets. You can withdraw your consent to newsletter tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider which protects the data of our site visitors and prohibits disclosure to third parties.

For data transfers to Canada, an adequate level of data protection is guaranteed by an adequacy decision of the European Commission.

7.5 SMS marketing

On our website you have the option of signing up to receive SMS notifications about current offers, campaigns and information about orders you have placed.

The mandatory detail for sending SMS notifications is your mobile number. Providing further data is voluntary and is used to be able to address you personally.

The double opt-in procedure is used for sending SMS messages, which ensures that promotional SMS messages are only sent to you once you have expressly confirmed your consent to receiving SMS messages by activating a verification link sent to the mobile number you provided.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR. When you sign up for SMS messages, the date and time of registration are also stored in order to be able to trace any possible misuse of your mobile number at a later point in time. The data collected at registration is used exclusively for the purpose of advertising communication by SMS.

You can unsubscribe from SMS messages at any time by sending a corresponding message to the controller named at the beginning and thereby withdraw the consent you have given with effect for the future. After you have unsubscribed, your mobile number will be deleted from the distribution list without delay, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this in a manner permitted by law and about which we inform you in this policy.

7.6 WhatsApp newsletter

If you subscribe to our WhatsApp newsletter, we will send you regular information about our offers via WhatsApp. The only mandatory detail for sending the newsletter is your mobile number.

To receive the newsletter, you add the mobile number we have provided to the contacts on your mobile device and send us the message "Start" via WhatsApp. By sending this WhatsApp message, you give us your consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR for the purpose of sending the newsletter. We then add you to our newsletter distribution list.

The data we collect when you subscribe to the newsletter is processed exclusively for the purpose of advertising communication by newsletter. You can unsubscribe from the newsletter at any time by sending us the message "Stop" via WhatsApp. After you have unsubscribed, your mobile number will be deleted from our newsletter distribution list without delay, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this in a manner permitted by law and about which we inform you in this policy.

For sending our WhatsApp newsletter we therefore use a mobile device whose address book contains exclusively the WhatsApp contact details of our newsletter recipients. This ensures that every person whose WhatsApp contact details are stored in our address book has already consented, in accordance with Art. 6(1)(a) GDPR, to the transfer of their WhatsApp telephone number from the address books of their chat contacts by accepting the WhatsApp terms of use when first using the app on their device. A transfer of data of users who do not use WhatsApp and/or have not contacted us via WhatsApp is thereby excluded.

The processing operations described above may involve data transfers to servers of Meta Platforms Inc. in the USA.

7.7 Shopping cart reminders by email

If you abandon your purchase with us before completing the order, you have the option of being reminded once by email of the contents of your virtual shopping cart.

The only mandatory detail for sending this reminder is your email address. Providing further data is voluntary and may be used to be able to address you personally. For sending the email we use the double opt-in procedure, which ensures that you only receive a notification once you have expressly confirmed your consent by activating a verification link sent to the email address you provided.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR for the sending of a shopping cart reminder. In doing so we store the IP address assigned by your internet service provider (ISP) as well as the date and time of registration, in order to be able to trace any possible misuse of your email address at a later point in time. The data collected by us when you sign up for our email notification service is used strictly for the stated purpose.

You can unsubscribe from shopping cart reminders at any time by sending a corresponding message to the controller named at the beginning. After you have unsubscribed, your email address will be deleted from the distribution list set up for this purpose without delay, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this in a manner permitted by law and about which we inform you in this policy.

8) Data processing for order handling

8.1 To the extent necessary for the performance of the contract for delivery and payment purposes, the personal data collected by us is passed on to the transport company and the credit institution commissioned in accordance with Art. 6(1)(b) GDPR.

If, on the basis of a corresponding contract, we owe you updates for goods with digital elements or for digital products, we process the contact details you provided when ordering (name, address, email address) in order to inform you personally about upcoming updates within the period provided for by law, via a suitable communication channel (such as post or email), within the scope of our statutory information obligations in accordance with Art. 6(1)(c) GDPR. Your contact details are used strictly for the purpose of notifications about updates owed by us and are processed by us for this purpose only to the extent necessary for the respective information.

To handle your order we also work with the following service provider(s), which support us wholly or partly in the performance of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

8.2 Disclosure of personal data to shipping service providers

- Deutsche Post

We use the following provider as a transport service provider: Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn, Germany

We pass on your email address and/or telephone number to the provider in accordance with Art. 6(1)(a) GDPR before delivery of the goods for the purpose of arranging a delivery date or announcing the delivery, provided that you have given your express consent to this during the ordering process. Otherwise, for the purpose of delivery in accordance with Art. 6(1)(b) GDPR, we only pass on the name of the recipient and the delivery address to the provider. The disclosure only takes place to the extent necessary for the delivery of the goods. In this case, prior arrangement of the delivery date with the provider or announcement of the delivery is not possible.

Consent can be withdrawn at any time with effect for the future towards the controller named above or towards the provider.
- DHL

We use the following provider as a transport service provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

Consent can be withdrawn at any time with effect for the future towards the controller named above or towards the provider.

8.3 Use of payment service providers (payment services)

- Apple Pay

If you choose the payment method "Apple Pay" provided by Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, payment is processed via the "Apple Pay" function of your device running iOS, watchOS or macOS by charging a payment card stored in "Apple Pay". Apple Pay uses security features integrated into the hardware and software of your device to protect your transactions. Authorising a payment therefore requires the entry of a code previously defined by you as well as verification using the "Face ID" or "Touch ID" function of your device.

For the purpose of payment processing, the information you provide during the ordering process, together with information about your order, is passed on to Apple in encrypted form. Apple then encrypts this data again with a developer-specific key before the data is transmitted to the payment service provider of the payment card stored in Apple Pay in order to carry out the payment. The encryption ensures that only the website through which the purchase was made can access the payment data. After the payment has been made, Apple sends your device account number together with a transaction-specific, dynamic security code to the originating website in order to confirm that the payment was successful.

Insofar as personal data is processed in the transfers described, the processing takes place exclusively for the purpose of payment processing in accordance with Art. 6(1)(b) GDPR.

Apple retains anonymised transaction data, including the approximate purchase amount, the approximate date and time, and whether the transaction was completed successfully. The anonymisation completely excludes any reference to a person. Apple uses the anonymised data to improve "Apple Pay" and other Apple products and services.

If you use Apple Pay on your iPhone or Apple Watch to complete a purchase made via Safari on your Mac, the Mac and the authorising device communicate over an encrypted channel on Apple's servers. Apple does not process or store any of this information in a format by which you can be identified. You can deactivate the option of using Apple Pay on your Mac in the settings of your iPhone. Go to "Wallet & Apple Pay" and deactivate "Allow payments on Mac".

Further information on data protection with Apple Pay can be found at the following internet address: https://support.apple.com/de-de/HT203027
- Google Pay

If you choose the payment method "Google Pay" provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), payment is processed via the "Google Pay" application of your mobile device running at least Android 4.4 ("KitKat") and equipped with an NFC function, by charging a payment card stored in Google Pay or a payment system verified there (for example PayPal). Authorising a payment via Google Pay in excess of EUR 25 requires you to unlock your mobile device beforehand using the verification method set up in each case (for example facial recognition, password, fingerprint or pattern).

For the purpose of payment processing, the information you provide during the ordering process, together with information about your order, is passed on to Google. Google then transmits your payment information stored in Google Pay to the originating website in the form of a uniquely assigned transaction number, by which a completed payment is verified. This transaction number does not contain any information about the actual payment details of the payment methods you have stored in Google Pay, but is created and transmitted as a numeric token valid on one occasion only. In all transactions via Google Pay, Google acts merely as an intermediary for handling the payment process. The transaction is carried out exclusively in the relationship between you and the originating website by charging the payment method stored in Google Pay.

Insofar as personal data is processed in the transfers described, the processing takes place exclusively for the purpose of payment processing in accordance with Art. 6(1)(b) GDPR.

Google reserves the right to collect, store and evaluate certain transaction-specific information for every transaction carried out via Google Pay. This includes the date, time and amount of the transaction, the merchant location and description, a description of the goods or services purchased provided by the merchant, photos you have attached to the transaction, the name and email address of the seller and buyer or of the sender and recipient, the payment method used, your description of the reason for the transaction and, where applicable, the offer associated with the transaction.

According to Google, this processing takes place exclusively in accordance with Art. 6(1)(f) GDPR on the basis of the legitimate interest in proper accounting, the verification of transaction data and the optimisation and maintenance of the functionality of the Google Pay service.

Google also reserves the right to merge the processed transaction data with further information collected and stored by Google when other Google services are used.

The terms of use of Google Pay can be found here:

https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de

Further information on data protection with Google Pay can be found at the following internet address:
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de
- Klarna

One or more online payment methods of the following provider are available on this website: Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

If you select a payment method of the provider in which you pay in advance (for example credit card payment), the payment data you provide during the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order is passed on to the provider in accordance with Art. 6(1)(b) GDPR. In this case, your data is passed on exclusively for the purpose of payment processing with the provider and only to the extent necessary for this.

If you select a payment method in which the provider pays in advance (for example purchase on account, payment by instalments or direct debit), you will also be asked during the ordering process to provide certain personal data (first and last name, street, house number, postcode, town, date of birth, email address, telephone number and, where applicable, details of an alternative payment method).

In order to safeguard our legitimate interest in establishing the creditworthiness of our customers, this data is forwarded by us to the provider in accordance with Art. 6(1)(f) GDPR for the purpose of a credit check. On the basis of the personal data you provide and further data (such as shopping cart, invoice amount, order history, payment experience), the provider checks whether the payment option you have selected can be granted with regard to payment and/or default risks.

In addition to the provider's internal criteria, identity and creditworthiness information from the following credit agencies may be taken into account in the decision as part of the application review in accordance with Art. 6(1)(f) GDPR:

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

The credit report may contain probability values (known as score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognised mathematical and statistical procedure. Address data is included, among other things but not exclusively, in the calculation of the score values.

You can object to this processing of your data at any time by sending a message to us or to the provider. However, the provider may still be entitled to process your personal data if this is necessary for contractual payment processing.
- PayPal

One or more online payment methods of the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method of the provider in which you pay in advance, the payment data you provide during the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order is passed on to the provider in accordance with Art. 6(1)(b) GDPR. In this case, your data is passed on exclusively for the purpose of payment processing with the provider and only to the extent necessary for this.

If you select a payment method in which we pay in advance, you will also be asked during the ordering process to provide certain personal data (first and last name, street, house number, postcode, town, date of birth, email address, telephone number and, where applicable, details of an alternative payment method).

In order to safeguard our legitimate interest in establishing your creditworthiness in such cases, this data is forwarded by us to the provider in accordance with Art. 6(1)(f) GDPR for the purpose of a credit check. On the basis of the personal data you provide and further data (such as shopping cart, invoice amount, order history, payment experience), the provider checks whether the payment option you have selected can be granted with regard to payment and/or default risks.

One or more online payment methods of the following provider are available on this website: Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

One or more online payment methods of the following provider are available on this website: Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland

If you select a payment method of the provider, the payment data you provide during the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order is passed on to the provider in accordance with Art. 6(1)(b) GDPR. In this case, your data is passed on exclusively for the purpose of payment processing with the provider and only to the extent necessary for this.

8.4 Electronic withdrawal function for distance contracts

Consumers who conclude contracts on this website for which a statutory right of withdrawal exists have the option of declaring their withdrawal via an electronic withdrawal function in accordance with the applicable withdrawal provisions.

To provide the electronic withdrawal function we use a solution from the following provider: Martini & Radl OG, Garnisongasse 4/11, 1090 Vienna, Austria.

When using the withdrawal function, in addition to details identifying the contract to be withdrawn from, further personal information such as the consumer's first and last name and email address must be provided or confirmed.

This information is first collected by the provider on the basis of our legitimate interest in a user-friendly, stable and process-optimised solution in accordance with Art. 6(1)(f) GDPR, then used to confirm receipt of the withdrawal declaration by email on our behalf, and finally transmitted to us. We subsequently process the transmitted information for the proper handling of the withdrawal in accordance with Art. 6(1)(b) GDPR and Art. 6(1)(c) GDPR on the basis of our statutory obligation to provide an electronic withdrawal function for paid consumer distance contracts.

The information collected by the provider is routinely deleted once a withdrawal has been finally processed, provided that no statutory retention obligations prevent this.

We have concluded a data processing agreement with the provider which protects the data processed within the scope of the withdrawal function and prohibits unauthorised disclosure to third parties.

9) Web analytics services

9.1 Google Analytics 4

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables an analysis of your use of our website.

By default, no cookies are used by Google Analytics 4 when you visit the website, unless you expressly consent to cookies. Instead, information about your usage behaviour is collected and processed by means of pings (small data packets sent to the host of a device). The scope of this information also includes your IP address, although the last digits are truncated by Google in order to exclude direct identification of a person.

The information is transferred to Google servers and processed further there. Transfers to Google LLC based in the USA are also possible.

Google uses the information collected on our behalf in order to evaluate your use of the website, to compile reports on website activity for us and to provide further services connected with website use and internet use. The truncated IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data. The data collected within the scope of the use of Google Analytics 4 is stored for a period of two months and then deleted.

All the processing operations described above, including the transmission of data by pings and the possible setting of Google Analytics cookies, only take place if you have given us your express consent to this in accordance with Art. 6(1)(a) GDPR.

Without your consent, Google Analytics 4 will not be used during your visit to the site. You can withdraw the consent you have given at any time with effect for the future. To exercise your right of withdrawal, please deactivate this service via the "cookie consent tool" provided on the website.

We have concluded a data processing agreement with Google which ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

Further legal information on Google Analytics 4 can be found at https://business.safety.google/intl/de/privacy/, https://policies.google.com/privacy?hl=de&gl=de and at https://policies.google.com/technologies/partner-sites

Demographic characteristics
Google Analytics 4 uses the special "demographic characteristics" function and can use it to create statistics that make statements about the age, gender and interests of site visitors. This is done by analysing advertising and information from third-party providers. This makes it possible to identify target groups for marketing activities. However, the data collected cannot be assigned to a specific person and is deleted after being stored for a period of two months.

Google Signals
As an extension to Google Analytics 4, Google Signals may be used on this website in order to generate cross-device reports. If you have activated personalised advertising and have linked your devices to your Google account, Google may, subject to your consent to the use of Google Analytics in accordance with Art. 6(1)(a) GDPR, analyse your usage behaviour across devices and create database models, including on cross-device conversions. We do not receive any personal data from Google, only statistics. If you wish to stop the cross-device analysis, you can deactivate the "personalised advertising" function in the settings of your Google account. To do so, follow the instructions on this page: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=de Further information on Google Signals can be found at the following link: https://support.google.com/analytics/answer/7532985?hl=de

UserIDs
As an extension to Google Analytics 4, the "UserIDs" function may be used on this website. If you have consented to the use of Google Analytics 4 in accordance with Art. 6(1)(a) GDPR, have set up an account on this website and log in to this account on different devices, your activities, including conversions, can be analysed across devices.

9.2 Google Tag Manager

This website uses "Google Tag Manager", a service provided by the following provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: "Google").

Google Tag Manager provides a technical basis for bundling various web applications, including tracking and analytics services, and for calibrating, controlling and making them conditional via a single user interface. Google Tag Manager itself does not store or read any information on users' devices. Nor does the service carry out any independent data analyses. However, when a page is accessed, Google Tag Manager transmits your IP address to Google, where it may be stored. Transmission to servers of Google LLC in the USA is also possible.

This processing only takes place if you have given us your express consent to this in accordance with Art. 6(1)(a) GDPR. Without such consent, Google Tag Manager will not be used during your visit to the site. You can withdraw the consent you have given at any time with effect for the future. To exercise your withdrawal, please deactivate this service in the "cookie consent tool" provided on the website.

We have concluded a data processing agreement with the provider which ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

Further legal information on Google Tag Manager can be found at https://policies.google.com/privacy?hl=de&gl=de.

9.3 Hotjar

This website uses the web analytics service of the following provider: Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta.

Using cookies and/or comparable technologies (tracking pixels, web beacons, algorithms for reading device and browser information), the service collects and stores pseudonymised visitor data, including information about the device used such as the IP address and browser information, in order to evaluate it for statistical analyses of usage behaviour on our website and to create pseudonymised usage profiles. Among other things, this makes it possible to evaluate movement patterns (known as heatmaps) which show the duration of page visits as well as interactions with page content (for example text entries, scrolling, clicks and mouse-overs). The pseudonymisation generally excludes direct identification of a person. The data is not merged with clear data about you collected in any other way.

All the processing operations described above, in particular the reading or storing of information on the device used, only take place if you have given us your express consent to this in accordance with Art. 6(1)(a) GDPR. You can withdraw the consent you have given at any time with effect for the future by deactivating this service in the "cookie consent tool" provided on the website.

We have concluded a data processing agreement with the provider which ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

9.4 Shopify Analytics

This website uses the web analytics service of the following provider: Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

Data is additionally transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada

Using cookies and/or comparable technologies (tracking pixels, web beacons, algorithms for reading device and browser information), the service collects and stores pseudonymised visitor data, including information about the device used such as the IP address and browser information, in order to evaluate it for statistical analyses of usage behaviour on our website and to create pseudonymised usage profiles. The pseudonymisation generally excludes direct identification of a person. The data is not merged with clear data about you collected in any other way.

We have concluded a data processing agreement with the provider which protects the data of our site visitors and prohibits disclosure to third parties.

For data transfers to Canada, an adequate level of data protection is guaranteed by an adequacy decision of the European Commission.

10) Retargeting / remarketing and conversion tracking

10.1 Meta Pixel

Within our online offering we use the service "Meta Pixel" provided by the following provider: Meta Platforms Ireland Limited, 4 Grand Canal Quare, Dublin 2, Ireland ("Meta").

If you click on an advertisement placed by us on Facebook and/or Instagram, "Meta Pixel" adds a parameter to the URL of our linked page. This URL parameter is then entered into the user's browser after the redirection by a cookie which our linked page itself sets.

On the one hand, this enables Meta to determine the visitors of our online offering as a target group for the display of advertisements (known as "ads"). Accordingly, we use the service in order to display the Facebook and/or Instagram ads placed by us only to those users who have also shown an interest in our online offering or who display certain characteristics (for example interests in certain topics or products, determined on the basis of the websites visited) which we transmit to Meta (known as "custom audiences").

On the other hand, "Meta Pixel" makes it possible to trace whether users were redirected to our website after clicking on an advertisement and which actions they carry out there (known as "conversion tracking").

The data collected is anonymous for us, so it does not allow us to draw any conclusions about the identity of users. However, the data is stored and processed by Meta, so that a connection to the respective user profile is possible and Meta can use the data for its own advertising purposes.

All the processing operations described above, in particular the setting of cookies for reading information on the device used, only take place if you have given us your express consent to this in accordance with Art. 6(1)(a) GDPR. You can withdraw the consent you have given at any time with effect for the future by deactivating this service in the "cookie consent tool" provided on the website.

We have concluded a data processing agreement with the provider which ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

The information generated by Meta is generally transferred to a Meta server and stored there; in this context, a transfer to servers of Meta Platforms Inc. in the USA may also occur.

10.2 Google Ads Remarketing

This website uses retargeting technology of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

For this purpose, Google sets a cookie in the browser of your device which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you have visited. The information obtained in this way generally also includes your IP address.

Any processing beyond this only takes place if you have agreed with Google that your internet and app browsing history may be linked by Google to your Google account and that information from your Google account may be used to personalise advertisements that you view on the web. If in this case you are logged in to Google while visiting our website, Google uses your data together with Google Analytics data in order to create and define target group lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data in order to form target groups. Within the scope of the use of Google Ads Remarketing, personal data may also be transferred to the servers of Google LLC in the USA.

All the processing operations described above, in particular the setting of cookies for reading information on the device used, only take place if you have given us your express consent to this in accordance with Art. 6(1)(a) GDPR. Without such consent, retargeting technology will not be used during your visit to the site.

You can withdraw the consent you have given at any time with effect for the future. To exercise your withdrawal, please deactivate this service in the "cookie consent tool" provided on the website.

Details of the processing initiated by Google and of Google's handling of data from websites can be found here: https://policies.google.com/technologies/partner-sites

Further information on Google's data protection provisions can be found here: https://business.safety.google/intl/de/privacy/ and https://www.google.de/policies/privacy/

10.3 Google Ads conversion tracking

This website uses the online advertising programme "Google Ads" and, within the scope of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). We use the Google Ads service in order to draw attention to our attractive offers on external websites with the help of advertising media (known as Google AdWords). In relation to the data from the advertising campaigns, we can determine how successful the individual advertising measures are. Our aim in doing so is to show you advertising that is of interest to you, to make our website more interesting for you and to achieve a fair calculation of the advertising costs incurred.

The cookie for conversion tracking is set when a user clicks on an ad placed by Google. Cookies are small text files that are stored on your device. These cookies generally expire after 30 days and are not used for personal identification. If you visit certain pages of this website and the cookie has not yet expired, Google and we can recognise that you clicked on the advertisement and were redirected to this page. Each Google Ads customer receives a different cookie. Cookies can therefore not be tracked across the websites of Google Ads customers. The information obtained with the help of the conversion cookie, which also includes your IP address, is used to create conversion statistics for Google Ads customers who have opted for conversion tracking. Customers are informed of the total number of users who clicked on their advertisement and were redirected to a page bearing a conversion tracking tag. However, they do not receive any information by which users can be personally identified. Within the scope of the use of Google Ads, personal data may also be transferred to the servers of Google LLC in the USA.

Details of the processing initiated by Google Ads conversion tracking and of Google's handling of data from websites can be found here: https://policies.google.com/technologies/partner-sites

In addition, you can permanently object to the setting of cookies by Google Ads conversion tracking by downloading and installing the Google browser plug-in available at the following link: https://support.google.com/My-Ad-Center-Help/answer/12155656?hl=de

Please note that certain functions of this website may not be available or may be available only to a limited extent if you have deactivated the use of cookies. Google's data protection provisions can be viewed here: https://business.safety.google/intl/de/privacy/ and https://www.google.de/policies/privacy/

10.4 TikTok Pixel

This website uses the conversion tracking technology of the following provider: TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland.

If you reached our website from an advertisement on the provider's domain, the success of the advertisement can be traced with the help of cookies and/or comparable technologies (tracking pixels, web beacons, pings or HTTP requests).

For this purpose, certain device and browser information, which may include your IP address, is read via the tracking technology in order to record and evaluate user actions predefined by us (for example completed transactions, leads, search queries on the website, views of product pages). This makes it possible to create statistics about usage behaviour on our website following redirection from an advertisement, which serve to optimise our offering.

We have concluded a data processing agreement with the provider which ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

11) Site functionalities

11.1 Integration of the Instagram feed via Mintt Studio

On our website we use the services of Mintt Studio, Rua Parque da República 116, 4430-164 Vila Nova de Gaia, Portugal, in order to display preview images of our Instagram profile. Cookies are used for this purpose, that is, small text files that are stored locally in the cache of your internet browser.

The widget establishes a connection to servers of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Instagram") when visitors access our website. Instagram thereby receives certain browser information, including your IP address. In individual cases, a transfer to servers of Meta Platforms Inc. based in the USA is also possible.

11.2 Google Maps API

In order to enable certain entries in the address form of the ordering process of our web shop to be checked for input errors in real time, we use the services of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

Data may additionally be transferred to: Google LLC, USA.

The provider validates the address entered, verifies the spelling and, where applicable, adds missing data. In the case of ambiguous addresses, correct alternative suggestions are displayed. For this purpose, the address data you enter is transmitted to the provider, stored there and evaluated.

This processing takes place in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the proper recording of the customer's correct address data in order to conscientiously fulfil our contractual delivery obligations and to prevent problems in the performance of the contract.

The provider processes the data concerned separately, does not merge it with other data sets and deletes it as soon as its status or correctness has been confirmed, but at the latest after 30 days.

Further information on Google's data protection provisions can be found here: https://business.safety.google/intl/de/privacy/

11.3 Google Web Fonts

For the uniform display of fonts, this site uses so-called web fonts from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

When a page is accessed, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly, and establishes a direct connection to the provider's servers. In doing so, certain browser information, including your IP address, is transmitted to the provider.

Data may additionally be transferred to: Google LLC, USA

The processing of personal data in the course of establishing a connection with the provider of the fonts only takes place if you have given us your express consent to this in accordance with Art. 6(1)(a) GDPR. You can withdraw the consent you have given at any time with effect for the future by deactivating this service via the "cookie consent tool" provided on the website. If your browser does not support web fonts, a standard font from your computer will be used.

11.4 SurveyMonkey

For conducting surveys or for online forms we use the services of the following provider: Momentive Europe UC, 2nd Floor, 2 Shelbourne Buildings, Shelbourne Road, Dublin, Ireland.

The provider enables us to design and evaluate surveys and online forms. In addition to the respective personal data that you enter into the forms, information about your operating system, browser, the date and time of your visit, the referrer URL and your IP address is also collected, transmitted to the provider and stored on the provider's servers.

The information you enter into the forms is stored in a password-protected manner, so that third-party access is excluded and only we can evaluate the data for the purpose stated in the respective form.

Where personal data is processed that is necessary for the performance of a contract with you (this also applies to processing operations that are necessary for carrying out pre-contractual measures), Art. 6(1)(b) GDPR serves as the legal basis. If you have given us consent to the processing of your data, the processing takes place on the basis of Art. 6(1)(a) GDPR. Consent given can be withdrawn at any time with effect for the future.

We have concluded a data processing agreement with the provider which ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

12) Tools and other matters

12.1 Billbee

For handling accounting we use the cloud-based accounting software service of the following provider: Billbee GmbH, Arolser Str. 10, 34477 Twistetal, Germany.

The provider processes incoming and outgoing invoices and, where applicable, our company's bank transactions in order to record invoices automatically, match them to transactions and produce the financial accounts from this in a partly automated process.

Insofar as personal data is also processed in this context, the processing takes place on the basis of our legitimate interest in the efficient organisation and documentation of our business operations.

12.2 BuchhaltungsButler

For handling accounting we use the cloud-based accounting software service of the following provider: BuchhaltungsButler GmbH, Ausbau 1, 15910 Unterspreewald, Germany

12.3 Cookie consent tool

In order to obtain effective user consent for cookies and cookie-based applications requiring consent, this website uses a so-called "cookie consent tool". The "cookie consent tool" is displayed to you when you access the site in the form of an interactive user interface, on which you can give consent for certain cookies and/or cookie-based applications by ticking boxes. Through the use of the tool, all cookies and services requiring consent are only loaded if you give the corresponding consent by ticking the boxes. This ensures that such cookies are only set on your device if consent has been given.

The tool sets technically necessary cookies in order to store your cookie preferences. Personal user data is generally not processed in this context.

If, in individual cases, personal data (such as the IP address) is nevertheless processed for the purpose of storing, assigning or logging cookie settings, this takes place in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and thus in a legally compliant design of our website.

A further legal basis for the processing is Art. 6(1)(c) GDPR. As controller, we are subject to the legal obligation to make the use of cookies that are not technically necessary dependent on the respective user's consent.

Where necessary, we have concluded a data processing agreement with the provider which ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

Further information about the operator and the settings options of the cookie consent tool can be found directly in the corresponding user interface on our website.

13) Rights of the data subject

13.1 Applicable data protection law grants you the following data subject rights (rights of access and intervention) vis-à-vis us as controller with regard to the processing of your personal data, whereby reference is made to the legal basis cited for the respective conditions of exercise:

Right of access pursuant to Art. 15 GDPR;
Right to rectification pursuant to Art. 16 GDPR;
Right to erasure pursuant to Art. 17 GDPR;
Right to restriction of processing pursuant to Art. 18 GDPR;
Right to notification pursuant to Art. 19 GDPR;
Right to data portability pursuant to Art. 20 GDPR;
Right to withdraw consent given pursuant to Art. 7(3) GDPR;
Right to lodge a complaint pursuant to Art. 77 GDPR.

13.2 RIGHT TO OBJECT

IF, WITHIN THE SCOPE OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSES OF SUCH MARKETING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

14) Duration of storage of personal data

The duration of storage of personal data is determined by the respective legal basis, the purpose of processing and, where relevant, additionally by the respective statutory retention period (for example retention periods under commercial and tax law).

Where personal data is processed on the basis of express consent in accordance with Art. 6(1)(a) GDPR, the data concerned is stored until you withdraw your consent.

Where statutory retention periods exist for data processed within the scope of legal or quasi-legal obligations on the basis of Art. 6(1)(b) GDPR, this data is routinely deleted after the retention periods have expired, provided that it is no longer required for the performance or initiation of the contract and/or we have no continuing legitimate interest in further storage.

Where personal data is processed on the basis of Art. 6(1)(f) GDPR, this data is stored until you exercise your right to object pursuant to Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

Where personal data is processed for direct marketing purposes on the basis of Art. 6(1)(f) GDPR, this data is stored until you exercise your right to object pursuant to Art. 21(2) GDPR.

Unless otherwise stated in the other information in this policy about specific processing situations, stored personal data is otherwise deleted once it is no longer necessary for the purposes for which it was collected or otherwise processed.

This is a translation of our German privacy policy, provided for your convenience. In the event of any discrepancy, the German version applies.